Does SniperSpy work on my Internet connection?
SniperSpy works on ANY Internet connection. It doesn't matter if you have a high-speed connection or a 56k connection.
What versions of Windows is SniperSpy compatible with?
SniperSpy works on any version of Windows including Windows XP, 2000, Vista and Windows 7 and 8.
Can anyone view my child's computer activities besides me?
No. Nobody else can access your online control panel or the local interface without your password.
Will my child or employee know that SniperSpy is installed?
Yes. Your child or employee is notified. The application will show a password-protected app icon on the desktop, and a notification about the computer being monitored will display every time the computer starts Windows or Mac.
Can I install SniperSpy from a floppy or CD-ROM?
Yes, if you want to install from a floppy or CD, just download the app installer from the your online control panel. Then copy the app installer file to a floppy or CD and take it to the computer in which you own and have proper consent to monitor. Then run the app installer file from the floppy or CD.
How can I stop SniperSpy from running on my child's computer?
To uninstall SniperSpy from your computer, simply login to your online control panel, click My Computer from the top menu, and click the Uninstall icon next to the computer that you want to remove the software. SniperSpy will be removed from the computer within thirty minutes.
If you have access to your monitored computer then you can remove the software by using the local interface. Open the SniperSpy App icon and enter your email address and password. Then, once the configuration interface appears, click the Security tab, and click the Uninstall button.
There is also a manual uninstall process available. For security purposes, a link to the Manual Uninstall process is sent with your purchase email receipt.
How do I view my child's computer activities?
After SniperSpy is installed onto the computer that you own and have proper consent to monitor, you should login to your online control panel using your username and password.
Why is my username and password not being accepted?
Be sure that you are typing your username and password in EXACTLY as indicated when you setup your account. Usernames and passwords are case-sensitive.
How do I retrieve a lost password?
To retrieve your online control panel password, click the lost password link from the login page to have it sent to your email address.
How do I change my SniperSpy password?
To change your SniperSpy password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm.
How can I upgrade to the latest version?
For more information on upgrading to the latest version of SniperSpy please visit the Upgrade Center .