Purchase FAQ'S

FAQ's About Purchasing

Purchasing Frequently Asked Questions

Most people have a few questions when first purchasing one of our products. Feel free to contact us anytime. However, the most common questions are answered here to save you the time it takes to make a call.

 

Below you will find frequently asked ordering questions. These FAQ's do not include technical FAQ's. If you have any questions that aren't answered here, please contact us by filling out a new support ticket.

 

 

Frequently Asked Purchasing Questions

1. How do I order monitoring software online?
After you have decided which monitoring software product you want to purchase, go to the purchasing page. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover, Diners Club and American Express credit cards for online purchases. We also accept PayPal payments by selecting PayPal as the payment method on non-subscription order pages. After your order completes you will immediately receive an email containing a link to download your software and full instructions.
 
 
2. What charge will show on my card?
The charge for any software on our site will appear as "FastSpring or "FSPRG"
 
 
3. How secure is the order process?
All order pages use the latest certified secure technology to ensure 100% secure and confidential buying.
 
 
4. Do you take orders by phone or mail?
We currently accept orders online only. To order a product online go to the Purchase page.
 
 
5. What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Retina-X Studios products do not collect any information from your system other than the information required for the products' successful operation. We also will not contact you in any way unless you request assistance.
 
 
6. Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life and technical support for life. In the extremely rare case of a problem, our support team will give you step-by-step instructions to correct your issue. If we can't fix the issue then you will be issued a refund./td>