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  • Monitor Your Employees Company-wide
  • Reveal Which Employees Are Wasting Time
  • Investigate Network Users From Any Location
  • View Thumbnails of Multiple Live Screens
  • Record Websites, Applications and More


Net Spy Pro

 Network Monitoring Software FAQs


Contains answers to commonly asked questions regarding ordering and usage.
 

Common Ordering Questions
 

How do I order Net Spy Pro online?
After you have decided to purchase, go to the purchase page and select the appropriate licensing package you need. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards and PayPal for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

 

What charge will show on my card?
The charge for any software on our site will appear as "RETINA-X STUDIOS".

 

Do you take orders by phone or mail?
We currently accept orders online or by mail only. To order AceSpy online go to the Purchase page. To order any of our titles by mail, go to the Purchase by Mail page.

 

What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your system other than the information required for the products' successful operation. We also will not contact you in any way unless you request assistance.

 

Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates and technical support for as long as you own the product. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed. Give us a call at 1-888-475-5345.

 

Do you provide software updates?
Yes. When you purchase a Retina-X Studios, LLC product, you will receive free updates for as long as you remain subscribed. Complete program upgrades, to newer versions, can be done so for a minimal fee.
 
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Common Technical Support Questions
Will this work on my network?
Net Spy Pro is designed to function on any TCP/IP network running any version of Windows. Also, your network computers must have static IP addresses, not dynamic IP's. If you are unsure if your network is compatible, please visit our support section to contact us. Please include specifics about your network's configuration and operating system.
 
  
  What are the system requirements for Net Spy Pro?
To successfully run Net Spy Pro, your TCP-IP network must consist of Pentium 433mhz or higher machines with 64MB of ram. Net Spy Pro will run on Windows 2000 / XP / Vista and Windows 7 versions.		  
 
  How do I install Net Spy Pro?
To deploy Net Spy Pro, simply install the client software on each PC in your network and reboot. Then install the admin software on the administrator's computer on the network and reboot. After all of the PC's has rebooted, you can setup Net Spy Pro and begin monitoring your network.
 
  
  Does Retina-X Studios provide installation and usage support?
Yes. When you order, there will be step-by-step instructions e-mailed to you upon ordering. However, if you need further assistance you can contact our technical support department at 1-(888)-475-5345 Monday through Friday from 9:00am to 5:00pm EST.
 
  
  How do I connect to a PC?
Inside the Net Spy Pro admin control panel, click View Logs. Then populate the list by clicking Refresh OR manually add IP's by clicking Add. After clients are added to the list you can click one to select it, then click "View Activities". You can also connect to PC's using the Real Time Scan to perform different real time functions. Another way to connect is to simply enter the internal IP address of a certain machine in your web browser's address bar.
 
  
  How do I view multiple client screens at once?
First, bring up the Net Spy Pro admin control panel on your workstation. Then click Real-time View. Clicking "View Screens" will show you the screens for the workstations in the list. You can add or delete entries from this list as needed. It is separate from the View Logs list.
 
  
  How do I remote control a PC?
To use the remote control feature built into Net Spy Pro, bring up the admin control panel on your workstation. Then click CONTROL PC. Then select which PC you want to connect to and which mode you would like. It will then connect to the remote PC.
 
  
  How do change the Net Spy Pro password of a client machine?
To change the password of a machine remotely simply connect to it. Then go to General > Change Password.
 
  
  How do I turn content filtering on?
To turn on the powerful filtering options on a client PC, go to "Filtering" inside that client's control panel. Enter your desired filtering requirements using the instructions on each tab. Then click "Apply". Then restart the monitoring session.		  
 
 
 
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Requirements

Requirements For the Computer Being Monitored:
Any edition of Windows 7, Windows Vista, Windows XP or Windows 2000. Also available for

 

Requirements For Viewing Logs:
Any desktop or laptop computer with a web browser on the same network as the client PCs.



Have a Question? Call us Toll-Free at 1-888-475-5345 or Click to Contact Online Support.
Compatible with Windows 7, Vista, XP and 2000
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