Mobile Spy
Tracking Software FAQ's
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| We have compiled the most frequently asked questions on this page to help our users. This page consists of two sections: Common Ordering Questions and Technical Support Questions. |
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Common Ordering Questions
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How do I sign up for Mobile Spy online?
After you have decided to purchase, go to the secure purchase page. Click the Add to Cart button and then click Checkout. Follow the screens and enter the requested information to purchase online. We accept VISA, MasterCard, Discover and American Express credit cards. Payments are not available for PayPal for subscription products. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.
What charge will show on my card?
The charge for any software on our site will appear as "Plimus, Inc."
Do you take orders by phone or mail?
We currently accept orders online or by mail only. To order Mobile Spy online go to the Purchase page. To order any of our titles by mail, go to the Purchase by Mail page.
Do you provide software updates?
Yes. As long as you are a Mobile Spy subscriber you will receive the latest upgrades to the software free of charge.
What is your privacy policy?
It is company policy that our customer databases remain confidential and private. We have not, will not, and won't ever sell names to "spammers" or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products' successful operation.
Do you provide technical support?
Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life and online technical support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed. Give us a call at 1-888-475-5345.
How do I cancel my subscription?
To cancel your automatic billing subscription, just contact us either by online or by phone at 1-888-475-5345 to let us know you wish to cancel. Your subscription will be canceled at that point and no further billing will ensue. Also, your Mobile Spy account will be disabled at that time from further use. It is recommended once you cancel your subscription to remove Mobile Spy from all devices associated with your account.
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Common Technical Support Questions
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Does Mobile Spy work on my phone?
Mobile Spy works on most smartphones which run the BlackBerry, iPhone, Windows Mobile, Android or Symbian OS operating system. A partial list of compatible phones can be found here. Your phone's account must have Internet access to upload logs.
Will users know Mobile Spy is installed or running?
Mobile Spy uses the latest innovations in mobile monitoring to keep your monitoring safe and secure. There are no indications that Mobile Spy is running while it is active. The program has no entries in the User Menu, and its files are extremely discreet. Best of all, when Mobile Spy is running, there is NO entry for it in the Task Manager. So it is your responsibility to notify any user they are being monitored.
What are the basic steps for installing? / How do I create my account?
No matter which smartphone you have, the first step to installing Mobile Spy is to create your account online. You can do this on your computer. Just go to the registration page and create your account according to the instructions on that page. After you have created your account, go to the instructions page for whichever type of smartphone you have. For more details on registering, see the User Guide.
I have created my account. What's next?
After you create your account you should visit the installation instructions page for your operating system here. It will describe in detail how to install Mobile Spy directly onto your phone that you plan to monitor.
I am receiving an Invalid Login message on my phone!
You might have recently changed your password inside your Mobile Spy account. The phone will need to be told the new password. If this is not the case then your trial period or subscribed period has expired.
Why Are My GPS Logs not Being Uploaded?
GPS Logs are recorded in version 3.0 or later on iPhone, Android, BlackBerry and Symbian devices. Your device MUST have a built-in GPS receiver for GPS tracking to work. Locations are uploaded when a GPS signal is available. Mobile Spy can get a location ONLY when the GPS receiver in the phone can receive a location. If no location can be found, then no data can be uploaded.
How do I change logging settings?
For Windows Mobile and Symbian OS phones, you should open Mobile Spy on your phone by using the secret key sequence. These instructions are for the default key sequences which you can change. Just dial #123456789* and wait for the login screen to appear. The call will disconnect. Then click Options and change the settings to meet your needs. Then when you are finished, select HIDE to hide the program. Note: The Android version's default key sequence is *12345#, iPhone is **54321, and the BlackBerry is #10001*.
How do I change my Mobile Spy password?
To change your password, first login to your account. Then click the "Change Password" link on the left side menu. Enter your current password and the new password twice to confirm. IMPORTANT NOTE: If you do this you will also need to change it on your phone. Otherwise Mobile Spy will display an Invalid Login message.
How long are my logs stored on the server?
All logs stored on our Mobile Spy server are subject to deletion after thirty (30) days.
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Requirements
Any compatible BlackBerry, iPhone, Android, Windows Mobile or Symbian OS based smartphone including many models by Apple, Samsung, Nokia, Motorola, HTC and more.
Compatible Phone Carriers
Verizon, T-Mobile, AT&T, Sprint, O2, Orange, Verizon, Cingular, Alltel, Vodafone, Telcel, Rogers and more.
