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Is AceSpy Mac compatible with my other programs?
AceSpy Mac works with every version of all commonly used internet-based software such as AOL Instant Messenger, Yahoo Instant Messenger, Paltalk Messenger, Safari, Firefox, Netscape, Opera, and Incredimail. AceSpy Mac is compatible with ALL Internet Service Providers (ISP's). AceSpy Mac is also compatible with all commonly used non-Internet programs as well.
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How do I install AceSpy Mac?
Upon ordering, you will receive an email with COMPLETE instructions and your custom download url. Your url will expire in three days from the date of ordering. After your download, you simply run the .pkg file. After that, use the instructions given in the email to setup the program and start monitoring within five minutes! |
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If AceSpyMac is hidden, then how will I access it?
If you choose to install in stealth mode, you will access the interface later by pressing a specific group of keys together at once. A password box will then pop up and you type your password. After ordering you will receive complete instructions on how to get into the interface while in stealth mode.
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How do I turn on CHAT or EMAIL forwarding?
AceSpy Mac can instantly forward emails and/or chat conversations immediately after recording them. To enable this feature,first make sure the Enable Email Alerts box is checked. Enter all of your email information in the fields and click Test Connection. If successful, clikc Save. For these settings to take effect, you should restart your Mac.
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How do I make AceSpy Mac record all users on my Mac?
To make it record all users including limited users, simply install AceSpy Mac to any Shared Documents folder such as Shared Video. You can name the folder anything you want such as Player or Media.
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How do view my recorded activity logs?
This is done inside the AceSpy Mac's Main Interface or via email. To access the AceSpyMac interface, use the hot key combination in the email sent to you after ordering. After entering your password you will be able to monitor and view your logs on the opening screen. You can also setup the program to email your results.
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What if I don't want to have my reports emailed to my email address?
By default, AceSpy Mac comes with the option turned off. You can still view reports on the Mac being monitored by pressing your customized hot key sequence and entering your password.
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How do I change my AceSpy Mac hot key combination?
To change the hot keys combination inside the program go to Settings > Advanced Options > Hot Key. Then select your desired sequence and click "Apply".
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How do I change my AceSpy Mac password?
To change the password inside the program go to Settings > Advanced Options > Password. Then enter your old password and new password in both boxes and click "Apply".
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Help, I've forgotten my password!
If you have forgotten your password, please contact us and we will give you instructions to reset it.
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How do I uninstall AceSpy Mac?
To uninstall AceSpy Mac, go inside AceSpy Mac and click EXIT at bottom and YES to confirm. Then run the uninstall file in the folder you created upon setup. If you need help please submit a support ticket and let us know you need uninstall information for AceSpy Mac. Also include the version number.
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