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Is AceSpy compatible with my other programs?
AceSpy works with every version of all commonly used internet-based software such as AOL, AOL Instant Messenger, Windows Live Messenger, Yahoo Instant Messenger, Paltalk Messenger, Internet Explorer, Firefox, Netscape, Opera, Microsoft Outlook, Outlook Express, and Incredimail. AceSpy is compatible with ALL Internet Service Providers (ISP's). AceSpy is also compatible with all commonly used non-Internet programs as well.
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How do I install AceSpy?
Upon ordering you will receive an email with COMPLETE instructions and your custom download url. Your url will expire in three days from the date of ordering. After your download you simply run an executable file. After that, use the instructions given in the email to setup the program and start monitoring within five minutes! |
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If AceSpy is hidden, then how will I access it?
If you choose to install in stealth mode, you will access the interface later by pressing a specific group of keys together at once. A password box will then pop up and you type your password. After ordering you will receive complete instructions on how to get into the interface while in stealth mode.
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Can I stop AceSpy from recording MY activities?
Yes. AceSpy has an advanced user filter where you can enter Windows username(s) which won't be monitored. In the event that you only have one username for all user of your computer, you can go inside AceSpy and click EXIT at the bottom and Yes to confirm. This will stop all recording until you reboot.
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How do I upgrade to the latest version of AceSpy?
Previous AceSpy users can upgrade their version to the latest version by sending us a support request. New features include email and chat forwarding, web content filtering by keyword, 100% invisibility in Processes, SMS Alerts, Anti-Spyware blocker, custom SMTP port setting, redesigned interface, help system and more.
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How do I turn on CHAT or EMAIL forwarding?
AceSpy can instantly forward emails and/or chat conversations immediately after recording them. To enable this feature, first make sure that your Automatic Email settings have been entered and the Test works properly. Then, click "Filtering" near top right corner of interface. Next, click "Instant mails". Then choose which one of the two (or both) you would like to turn on by clicking the appropriate box. Then click Apply. For these settings to take effect, you should restart your PC.
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How do I turn on SMS Alerts?
AceSpy can send you an instant SMS Alert when any blocked activity occurs. Simply check the activities you wish to be alerted for in the SMS Alerts screen in Filtering and Blocking. There you will enter your mobile phone number. USA customers should enter 1+AreaCode+Number, i.e. 12125550505. Fifty credits are included with AceSpy purchase. Additional credits can be purchased here.
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How do I make AceSpy record all users in Windows?
To make it record all users including limited users, simply install AceSpy to any Shared Documents folder such as Shared Video. You can name the folder anything you want such as Player or Media.
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How do view my recorded activity logs?
This is done inside the AceSpy Main Interface or via email. To access the AceSpy interface, use the hot key combination in the email sent to you after ordering. After entering your password you will be able to monitor and view your logs on the opening screen. You can also setup the program to email your results.
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What if I don't want to have my reports emailed to my email address?
By default, AceSpy comes with the option turned off. You can still view reports on the PC being monitored by pressing your customized hot key sequence and entering your password.
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How do I change my AceSpy hot key combination?
To change the hot key combination inside the program go to Tools > Options and then click the "General" tab. Then select your desired sequence and click "Apply".
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How do I change my AceSpy password?
To change the password inside the program go to General Options and then click the "Change Password" button. Then enter your old password and new password in both boxes and click "Apply".
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Help, I've forgotten my password!
If you have forgotten your password, please contact us and we will give you instructions to reset it.
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How do I uninstall AceSpy?
To uninstall AceSpy, go inside AceSpy and click EXIT at bottom and YES to confirm. Then run the uninstall file in the folder you created upon setup. If you need help please submit a support ticket and let us know you need uninstall information for AceSpy. Also include the version number.
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How do I turn keyword alerts on?
The Keystrokes Alert function makes AceSpy look for specific keywords typed on your PC's keyboard. If a keyword is typed, you then an instant email alert is sent to you with the username, what was typed, and the date/time. Check the "Enable" box to enable the Keystrokes Alert function. Next, click the "Add Key" button. Enter any keyword you want to be alerted on and click "OK". Repeat as necessary. The next time AceSpy is restarted, anytime a word on your list is typed, you will receive an instant email alert. To send these alerts, the Automatic Emails option must be on and the server and user information complete. An example of a string would be "porn" or "sex". Anytime one of those is typed, you would receive an instant alert. |
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